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1
Submit the Housing Need
An insurance professional provides the location, household requirements, timing and other relevant housing criteria.
2
HERO Searches
HERO identifies potential housing options through its network of housing providers and available resources.
3
Review Options
Potential housing solutions and associated costs are coordinated with the authorized parties.
4
Coordinate the Move
Once an appropriate solution is approved, HERO helps coordinate the temporary housing process.
Common Questions
Find answers to frequently asked questions about our emergency relocation and insurance-coordinated temporary housing solutions.
HERO provides a rapid response model designed for urgency. We typically coordinate a safe and comfortable temporary residence within 24 to 48 hours of your request.
How quickly can I get temporary housing?
We offer a diverse range of temporary housing options, including short-term rentals, corporate housing, and specialized accommodations that meet your specific needs.
What types of accommodations are available?
No. While we partner with insurance carriers, our services are accessible to anyone in need of immediate housing support, regardless of their insurance status.
Do I need to be an insurance policyholder?
For insurance partners, we provide a seamless coordination platform that simplifies claims management, housing matching, and communication with policyholders.
How does HERO coordinate with insurance teams?
We typically require your contact details, the nature of the emergency, and your preferred temporary housing requirements to begin our coordinated relocation process.
What information is required to begin?
