Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

​

Contact Information

• Name

• Email address

• Phone number

• Company or organization name

• Job title or role

​

Housing Request Information

When you request temporary housing, we may collect information such as:

• Desired location

• Move-in and move-out dates

• Number of occupants

• Housing or property preferences

• Pet information

• Furnishing requirements

• Special housing requirements

• Other information you choose to include in your request

​

Housing Provider Information

If you join the HERO Housing Network, we may collect:

• Company and contact information

• Website

• Provider or business type

• Number of properties or units

• Cities, counties, and states served

• Property types

• Furnished and unfurnished inventory information

• Typical minimum stays

• Pet-friendly availability

• Short-notice availability

• Property and portfolio information

• Documents or other files you voluntarily upload

​

Account Information

If you create a HERO account, we may collect information necessary to establish and maintain your account, such as your name, email address, member identifier, and information associated with your profile.

​

Automatically Collected Information

When you use our website, certain technical information may be collected automatically through our website platform and related technologies. This may include your IP address, browser type, device information, referring pages, pages visited, and general website usage information.

​

Cookies and similar technologies may also be used to operate the website, remember preferences, understand website performance, and improve the user experience.

​

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and housing requests

• Connect housing needs with appropriate housing providers

• Review and manage housing provider applications

• Maintain housing provider profiles and property information

• Communicate regarding requests, referrals, properties, or accounts

• Operate and improve the HERO Relocate website and services

• Provide customer support

• Send service-related notifications

• Maintain the security and integrity of our website

• Prevent misuse, fraud, or unauthorized activity

• Comply with applicable legal obligations

• Send marketing or informational communications where permitted by law or with appropriate consent

 

You may unsubscribe from promotional emails by using the unsubscribe instructions included in those communications.

 

3. How Information May Be Shared

HERO Relocate may share information when reasonably necessary to facilitate a housing request or provide our services.

For example, information submitted through a housing request may be shared with appropriate housing providers or other parties involved in coordinating temporary housing.

 

We may also share information with vendors and service providers that assist us with website hosting, communications, analytics, database management, and other business operations.

 

We may disclose information when required by law or when reasonably necessary to protect the rights, safety, security, or property of HERO Relocate, our users, or others.

 

We do not sell your personal information in exchange for monetary compensation.

 

4. Housing Providers and Third Parties

HERO Relocate may connect users with independent housing providers, property managers, owners, or other third parties.

These organizations may have their own privacy practices and policies. Once information is provided directly to or processed independently by a third party, that party's privacy practices may apply.

 

HERO Relocate is not responsible for the privacy practices of independently operated third-party websites or services.

 

5. Cookies and Website Technologies

Our website may use cookies and similar technologies that help the website function, maintain user sessions, understand how visitors interact with the website, and improve our services.

 

Some cookies may be provided by our website platform or third-party services integrated into the site.

You may be able to control certain cookies through your browser settings or any cookie-management options provided on our website. Disabling certain cookies may affect some website functionality.

 

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet transmission, website, database, or electronic storage system can be guaranteed to be completely secure. You should use appropriate care when submitting information online.

 

7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

Information that is no longer reasonably required may be deleted, anonymized, or otherwise securely disposed of, subject to applicable legal and operational requirements.

8. Your Privacy Choices
Depending on where you live, applicable privacy laws may provide rights concerning your personal information.

 

These rights may include the ability to request:

• Access to personal information we maintain about you

• Correction of inaccurate information

• Deletion of certain personal information

• Information about how your data is used or disclosed

• Withdrawal of certain consent

• Opt-out from certain communications or processing

 

Some requests may be subject to legal exceptions or verification requirements.
To submit a privacy-related request, please contact us using the information below.

 

9. Children's Privacy
HERO Relocate's website and services are intended for adults and business professionals and are not directed toward children.

 

We do not knowingly seek to collect personal information directly from children through our website. If we become aware that personal information from a child has been submitted improperly, we may take appropriate steps to delete it.

 

10. Third-Party Links
Our website may contain links to websites or services operated by third parties.

 

HERO Relocate does not control those websites and is not responsible for their content, security, or privacy practices. We encourage you to review the privacy policies of third-party websites before providing personal information.

 

11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, or legal requirements.

​

When changes are made, the “Last Updated” date at the top of this page will be revised. We encourage you to review this policy periodically.

12. Contact Us
If you have questions about this Privacy Policy, your personal information, or HERO Relocate's privacy practices, please contact us:

HERO Relocate
Email: (510) 250-0946, Ext 207
Phone: support@herorelocate.com

Serving the San Francisco Bay Area and surrounding markets